Headquarters stands behind the quality of everything we sell. We pride ourselves in offering authentic finds for authentic fans. However, if you are not completely satisfied with your purchase, we are happy to accept a return.
Returns are accepted within 7 days from the date that you received the item. Returnable items must not have been purchased under the “Sales” category. Item(s) must be returned in their original packing, including gift boxes, tag and label, and items must be unworn, unused, unaltered and unwashed.
For returnable toys, the item must be completely sealed, never been opened and/or removed from its original packaging. Failure to comply with the requirement(s) may render your return or exchange claim invalid.
Returnable toys are described below:
- Product not true to form and or function.
- Wrong cut, assembly, arrangement, mold, fabrication, built, form, contour, shape, type, figure, design, structure and or composition.
- Asymmetry in product appearance and make.
- Protrusions and sharp edges or points not part of the original design that can cause discomfort or be hazardous to user.
Item looks different from the rest of the lot. Difference may come in the form of details that should be present or otherwise. Inform MBD right away upon receipt of defective item(s).
Scores, marks, indentations, scrapes, peeling, abrasions found on merchandise.
- Lost/ unaccounted for part(s). Parts not physically present based on original style/package.
- Chipped off part(s) with the latter no longer physically present.
DETACHED OR BROKEN PARTS
- Merchandise with loose, disjoined and or unhinged part(s) with the latter still with the original merchandise/package.
- Chipped off part(s) with the latter still intact with the original merchandise/package.
- Dent, scrapes, obvious, deep and long scratches.
- Packaging not in mint condition or does not look new and unopened or properly sealed.
- Dirty or wet packaging. Deteriorated state of appearance that does not pass standards.
To return the item, you must fill out the Return Merchandise Authorization (RMA) form, which you may access by clicking the Return button in Order History. Headquarters.ph will process your request within 30 days. Once your request is deemed valid, Headquarters.ph will send a Return Confirmation e-mail. Securely pack your merchandise and return to courier on scheduled date of pick-up/delivery.
Alternatively, you may contact us at firstname.lastname@example.org with the title: “Return”. Please include photos of the item in its original packaging.
Refunds for purchased items will depend on the form of payment used. For credit and debit payments, we will process reversal of payments in 10-15 business days. For cash-on-delivery, you can choose from bank transfer or store credits in 5-10 business days. For store credit, it will be credited to your Headquarters.ph account in 5 business days.
When requesting an exchange, we cannot guarantee that the item you wish to receive in exchange will be available at the time your request is processed. We highly recommend that you simply return the item you wish to exchange, and place a new order for the replacement item on our website.